Shared by: Dennis Perman DC 1/27/02 TMC-ChiropracticMessageoftheWeek@themasterscircle.com Dear Doctor, As you know, I spend the better chunk of every day talking to, teaching and coaching chiropractors. As the new year gets rolling, let's keep in mind how important it is to stay focused on getting our message out to as many people as possible. In your very town, the chances are something between 60 and 90% of the people you pass on the street are not under chiropractic care. Whether you want patients with painful problems or you focus more on wellness, who wouldn't want a situation where there are thousands of people in your immediate vicinity who need what you do and don't already have someplace to get it? It's almost like shooting fish in a barrel -- only many of us forgot to load our weapons. Do you feel comfortable when opportunities to get new patients arise? Most don't, you know -- as if comfort were required to accomplish something. We'd all be better off if we worried a little less about what feels comfortable and a little more about the standards we need to meet to get what we want. Here are a few pointers for improving your confrontational tolerance with potential referrals or prospective new patients. First, get settled about this inside yourself -- do you believe you have something to offer this person? Will he or she benefit from a relationship with you, or avoid consequences by using your services? Ironically, it's human nature that many of us will extend ourselves more for another's well-being than our own. Concentrate for a moment on what that potential patient actually gets from your care -- not only relief from pain, but an improved quality of life. Can you see how significant that could be in someone's life? Next, develop some simple word combinations that make it easy for you to discuss the topic with people. Rehearse and practice with your staff, your spouse, and your mastermind group -- roleplaying is the best way to sand off the rough edges so your delivery is smooth and professional. Also, if someone you know has a natural finesse for this kind of interaction, comparing notes will streamline your learning curve. Play the scenes in your mind -- would you be compelled to come to you based on what you are saying? If not, how can you expect others to respond? Keep polishing your skills. Finally, set some appropriate goals around implementing your now-refined communication, and take action. Are you going to apply it in one- on-one scenarios exclusively, or can you see the value of presenting to small or larger groups? How many times a day, week or month? Establish a plan or routine, and stick to it. Asking for referrals and attracting more new patients is largely a matter of having enough intestinal fortitude to get through your feelings of ineptness, and persisting long enough to create a sense of reasonable mastery. This really isn't that difficult, but the willingness to go for it even when it's uncomfortable will accelerate your progress, and increase the flow of new lives into your practice. Isn't that what you want anyway? Dennis Perman DC, for The Masters Circle Please visit www.themasterscircle.com, or call 1-800-451-4514.