Dr. Shawn Powers - Powersource Coaching Success Tools

With Dr. Shawn Powers .. in8asst@swbell.net



Success Tips

CA Performance

July 29, 2003



"Many hands, hearts and minds generally contribute to anyone's 
notable achievements."

 Walt Disney



I discovered a long time ago that whom I work with is as important 
as what 

I do. I believe having the right CA's has been integral to my 
success. I am 

not able to do what I do without them. If a CA is ineffective or 
unpleasant 

it makes it difficult for me to be a fabulous chiropractor and offer 
exquisite 

service. I have had to develop skills of team building and 
leadership so we 

can better serve our people and change more lives, while enjoying 
our time 

together.



SUCCESS TIPS



1. BE AN ACTIVE LISTENER. Schedule a periodic one-on-one meeting 
with each 

CA. At this meeting, be a good listener, and know how to be 
responsive and 

do something about what you hear. This meeting is scheduled, is 
short and has 

a purpose. It is a time to monitor the CA's responsibilities, 
congratulate 

on progress and improvement, correct and redirect if necessary. 
Focus on purpose 

and goals, and check that they feel supported.



2. UNDERSTAND STRENGTHS AND WEAKNESSES OF YOUR CA'S. Don't 
pretend that they 

are doing well if they are not. Work with them firsthand, role-play 
with them 

outside your normal team training. Verify that they have their time 
organized 

for maximum efficiency. Do they present well? Are they focused on 
the practice 

members and building the practice with referrals? Can they do 
everything you 

need? If not, work with them, send them to seminars, and give 
them training 

tools to utilize.



3. DEMONSTRATE A DISCIPLINED WORK ETHIC. Be efficient and 
manage your time 

as an example. Be consistent in your report, new practice member, 
and adjusting 

times. Consistently do your work on time. Be an example of the 
perfect employee.



4. KNOW YOUR CA'S PERSONAL, PROFESSIONAL MISSION STATEMENTS 
AND DEFINING STATEMENTS. 

If they do not have them, teach them how to develop them. Verify 
that they 

can articulate them eloquently.



5. KNOW YOUR CA'S PERSONAL AND PROFESSIONAL GOALS. If they do 
not know what 

they are, help them develop them and teach them how to achieve 
the goals. Then 

continually help them reach the goals and teach them when and how 
to reset 

the goals.



6. MAXIMIZE EACH CA'S PRODUCTIVITY AND CAPABILITY WHILE 
CREATING AN ATMOSPHERE 

OF TEAMWORK. Your goals are to focus on having the right CA in the 
right role 

and see them each achieve their goals individually and support the 
rest of 

the team.



7. COMMUNICATE YOUR STANDARDS CONSISTENTLY AND HOLD YOUR 
CA'S TO THAT STANDARD. 

Strive to be near perfect. Do not accept sloppiness, tardiness or 
mediocrity. 

Be a show case office.



8. RECOGNIZE, REWARD AND APPRECIATE. Studies show that the 
greatest increases 

in productivity come not from cash alone but from non-monetary 
recognition 

items such as merchandise, plaques and lifestyle items. 
Consistently be generous 

with your praise, match rewards to the performance, utilize 
variety, and make 

the reward personal to that individual CA.



9. HAVE A BLAST. You know what it takes to make your office fun, 
what it takes 

to make it fun for your CA's and practice members. Subluxations 
are serious 

and deadly. But our life and our office atmosphere do not have to 
be. If not 

discover it and make that a reality. After all this is your life- THIS 
IS NOT 

A DRESS REHEARSAL. Go for it!