BACK TALK SYSTEMS, INC. 14998 W. 6th Avenue, Suite E-500 Golden, CO USA 80904-5025 USA 1/800/937-3113 CANADA 1/800/461-0100 UNITED KINGDOM 44(0)1202-534-986 AUSTRALIA 1/800-800-963 www.backtalksystems.com Team Tip #59 PATIENT LETTERS (part 2) by Susan Hoy THANK YOU FOR YOUR REFERRAL: Dear ______________: Thank you so much for referring _____________ to our office. I am always gratified when a patient refers a friend or loved one, because it tells me that you have confidence in me and my staff. I do not take referrals lightly and I want you to know that we will do everything in our power to give you the best of care. As you may have noticed, helping others is what we do best. I sincerely appreciate your confidence in my staff, and in me. You are a valued patient and I look forward to being your health care partner for a long time. Sincerely, THANK YOU FOR YOUR REFERRAL: Dear _____________: Thank you so much for the nice things you've been saying about our office. It is our goal to meet the needs of all of our patients and it is always extremely gratifying when someone like you expresses satisfaction enough to refer others. Enclosed you will find four gift certificates for chiropractic care here in our office. Please keep the certificate with your name on it for yourself. This is just a little gift from us, because you have made our job more rewarding. We know that you have been telling others about chiropractic. When you tell others, you offer them hope, direction and encouragement. If you feel comfortable giving out the additional certificates to those with whom you have been discussing chiropractic, please feel free to do so. We sincerely appreciate your support and kind words in regard to our office. Sincerely, RECOVERY TAKES TIME: Dear ____________: I hope by now you are feeling better. I find that usually when patients are improving, they tend to overdo their activities, and the next thing they know, their pain reoccurs. Actually, we get impatient for your healing too, because we want you to return to your active lifestyle as quickly as possible. We don't want to have to say, "NO, YOU CAN'T". We're anxious to say, "YES, YOU CAN" because it's especially rewarding for us to see your return to good health. Just try to remember that HEALING TAKES TIME! I am enclosing a couple of articles for you to read, in regard to your recovery. Please let me know if you have any questions or are having any difficulties. Sincerely, You may order our new TEAM TRAINING AND PRACTICE MANAGEMENT MANUAL package, from which this article is taken, by calling 800/937-3113 today.