BACK TALK SYSTEMS, INC.

14998 W. 6th Avenue, Suite E-500

Golden, CO USA 80904-5025
(LadyDusty@aol.com)



USA 1/800/937-3113

CANADA 1/800/461-0100

UNITED KINGDOM 44(0)1202-534-986

AUSTRALIA 1/800-800-963

www.backtalksystems.com





Team Tip #68





PATIENT LETTERS (part 11) by Susan Hoy





COLLECTION LETTERS



FRIENDLY REMINDER: (Sent 30 - 60 days past due)



Dear ____________:



This is to remind you that your account has run well past the time 
usually extended to our patients. Our statement is enclosed. Your 
check today 

would he greatly appreciated.



If you have already mailed your payment, you may consider this a 
thank you note. Please feel free to contact me if I can be of 
assistance in any 

way. I will be happy to discuss a payment plan, if necessary.



Sincerely,





FIRST FIRM REMINDER: (Sent after 60 days past due)



Dear ____________:



Our accountant has notified us that the present state of your 
account is serious! We want to maintain a good financial 
relationship with you, but 

that includes your cooperation. A statement of your overdue 
account is enclosed.



It is our policy that our patients maintain a current financial 
status. We sincerely expect that you will work with us regarding 
your overdue 

account. Please send us a check immediately or, if you are unable 
to pay your balance in full, you may contact me so that we can make 

payment arrangements that will be satisfactory to both of us.



Thank you for your cooperation.



Sincerely,





SECOND FIRM REMINDER: (Sent after 90 days past due)



Dear ____________:



Your account has surpassed 90 days and this is usually the time 
that we would turn it over to our collection agency. However, Dr. 
_________, 

has asked me to contact you one last time so that your credit will 
not be affected.



Please send us a check in the amount of $_____ or contact our 
office to make payment arrangements. If we have not heard from you 
by 

______(date)______, your account will be submitted for 
collection.



Sincerely,





LETTER OF FORGIVENESS:



Dear ___________:



As you know, you've had an open balance with our office for a long 
time. We have written you on several occasions, asking for payment 
and 

offering to help make payment arrangements. To date, we have not 
received your payment for your balance.



Due to the fact that you either refuse or are financially unable to 
pay the debt you have established with our office. Dr. _________ 
has asked 

me to forgive your balance. Therefore, you will get no further 
statements from us.



In the future, should you require treatment, your chiropractic care 
will be on a cash basis.



Sincerely,





You may order our new TEAM TRAINING AND PRACTICE MANAGEMENT 
MANUAL package, from which this article is taken, by calling 

800/937-3113 today.