Shared by Dr. Joe Siragusa of Clarus Consulting: drjoe@chiro-connect.com or visit his website: www.chiro-connect.com 9-1-01 Clinical Tip: Do your patients ask you „when will I be done?¾ or, „How much longer will I need to come?¾. If so, you are seeing a symptom of either poor patient education, or you are doing a poor job of making the patient a partner in their care plan. I teach my clients to always be working toward a clinical endpoint (typically an exam scheduled for a specific date). Then you repeatedly reinforce to the patient the importance of keeping their appointments so that the scheduled exam will reveal the progress that we set as our original goal. If you need more information on how to implement this info, contact me at drjoe@chiro-connect.com Administrative Tip: Every patient in the appointment book should either come in for their appointment or be called. They must reschedule for the same day or another day in which they would not have been scheduled. In other words, if you want to see the patient three times this week and they miss Monday¼s appointment, then telling the CA that they will just see you at their regular appointment on Wednesday is not a true reschedule. To be truly rescheduled, they would need to „make up¾ the missed appointment by coming in on Tuesday, and then continuing on with the Wednesday and Friday appointments. This preserves their three times per week. You can find literature that shows that a cervical adjustment lasts about 48 hours on my web site. To adjust a patient every 48 hours until the joint has healed is about three times per week. I have a new CD-ROM with audio training sessions covering such topics as chiropractic history, core values/mission, attitude of service, who should see a chiropractor (how to refer), financial policy, personal injury, marketing, phone skills, and more. The price is $29. To order call 704-844-6993 or e-mail me at mailto:drjoe@chiro-connect.com . Marketing Tip: Do you collect names? You should. Every person you meet is a potential patient. Collect names every day and add them to you mailing list and when you hit your goal of X # of names, invite them all to an open house. This is a success habit- Do it every day! E-mail me if you need more info at drjoe@chiro-connect.com . Associate Tip: Be careful not to let an associate doctor work in your practice prior to having a contract. In some states, this will invalidate a non- compete clause or it may cause you to have to pay a signing bonus I recommend my Successful Associate Program as a way to be sure all aspects of the relationship are discussed in advance. You can't think of it all, so use my system as a checklist and increase the odds of success.